How To Fix CRM_ORDER063 - Document/transaction not saved; selection dialog boxes require processing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 063

• Message text: Document/transaction not saved; selection dialog boxes require processing

What causes this issue?

The document or business transaction was not saved because selection
dialog boxes had to be processed first.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Save the document/transaction again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER063 - Document/transaction not saved; selection dialog boxes require processing ?

  The SAP error message CRM_ORDER063 indicates that a document or transaction was not saved due to unprocessed selection dialog boxes. This typically occurs in the SAP Customer Relationship Management (CRM) module when there are mandatory fields or selections that need to be addressed before the transaction can be completed.
  Cause:
  
  Unprocessed Dialog Boxes: The error usually arises when there are selection dialog boxes that require user input or confirmation, and these have not been addressed.
  Mandatory Fields: There may be mandatory fields in the transaction that have not been filled out.
  User Authorization: Sometimes, the user may not have the necessary authorizations to complete the transaction.
  System Configuration: There could be issues related to the configuration of the CRM system that prevent the transaction from being saved.
  
  Solution:
  
  Check for Dialog Boxes: Look for any open dialog boxes that require your attention. Ensure that you have completed all necessary selections or inputs.
  Fill Mandatory Fields: Review the transaction for any mandatory fields that are not filled. Make sure all required information is provided.
  Review Authorizations: Ensure that you have the necessary permissions to perform the transaction. If not, contact your system administrator to obtain the required authorizations.
  System Configuration: If the issue persists, it may be necessary to check the system configuration. This may involve consulting with your SAP Basis or CRM support team to ensure that the system is set up correctly.
  Transaction Logs: Check transaction logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to CRM_ORDER063. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SM21 for system logs or ST22 for dump analysis.
  User Documentation: Refer to the user documentation for the specific CRM transaction you are working with to understand the required fields and processes.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to your SAP support team for further investigation.