How To Fix CRM_ORDER013 - Transaction &1 is being processed by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 013

• Message text: Transaction &1 is being processed by user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER013 - Transaction &1 is being processed by user &2 ?

  The SAP error message CRM_ORDER013 indicates that a transaction (in this case, a CRM order) is currently being processed by another user. This typically occurs when two users attempt to access or modify the same transaction simultaneously, leading to a lock situation to ensure data integrity.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the same transaction.
  Session Lock: The transaction may be locked due to a previous session that has not been properly closed or has timed out.
  Long-running Processes: A long-running process may be holding the lock on the transaction.
  
  Solution:
  
  Wait and Retry: If the transaction is being processed by another user, the simplest solution is to wait until that user completes their work and releases the lock.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is holding the lock and the transaction they are working on.
  
  If you have the necessary authorizations, you can delete the lock entry if you determine that it is safe to do so (e.g., if the user is no longer active).
  
  
  Communicate with the User: If you know who the user is, you can communicate with them to see if they can complete their work or release the lock.
  Review System Performance: If this issue occurs frequently, it may be worth reviewing system performance and user access patterns to identify potential improvements.
  Transaction Management: Ensure that users are properly trained on how to manage transactions and avoid leaving them open unnecessarily.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might indicate underlying issues.
  
  
  User Training: Ensure that users are aware of how to properly close transactions and avoid leaving them open.
  System Configuration: Review system settings related to transaction locking and user sessions to optimize performance and reduce lock contention.
  
  If the problem persists or if you encounter additional issues, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.