How To Fix CRM_ORDER012 - Processing of document with handle & is canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 012

• Message text: Processing of document with handle & is canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER012 - Processing of document with handle & is canceled ?

  The SAP error message CRM_ORDER012 indicates that the processing of a document with a specific handle has been canceled. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the processing of a transaction or document, such as a sales order, service order, or any other CRM-related document.
  Causes:
  
  User Cancellation: The user may have manually canceled the processing of the document.
  System Error: There could be a system error or exception that caused the processing to be aborted.
  Lock Issues: The document might be locked by another user or process, preventing it from being processed.
  Data Inconsistencies: There may be inconsistencies or missing data in the document that prevent it from being processed correctly.
  Authorization Issues: The user may not have the necessary authorizations to process the document.
  
  Solutions:
  
  Check Document Status: Verify the status of the document in question. If it is in a canceled state, you may need to investigate why it was canceled.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or details that can provide insight into why the processing was canceled.
  Reprocess the Document: If the cancellation was unintentional, you may be able to reprocess the document. Ensure that all required data is complete and correct.
  Check for Locks: Use transaction SM12 to check for any locks on the document. If it is locked, you may need to wait for the lock to be released or contact the user who has locked it.
  Data Validation: Ensure that all required fields in the document are filled out correctly and that there are no inconsistencies in the data.
  Authorization Check: Verify that the user has the necessary authorizations to process the document. If not, contact your system administrator to adjust the user roles.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, SLG1 (Application Log), and SM12 (Lock Entries).
  Documentation: Review SAP documentation related to CRM order processing for best practices and troubleshooting tips.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_ORDER012 error and take appropriate action to resolve it.