How To Fix CRM_OFI008 - Orgfinder: Possible entries help for &1 not available from other system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_OFI - Message Class for Orgfinder

• Message number: 008

• Message text: Orgfinder: Possible entries help for &1 not available from other system

What causes this issue?

You cannot maintain the Orgfinder Customizing tables to provide
cross-system possible entries help for organizational unit &V1&.
Possible causes:
The target system is not a Release 4.0B or later R/3 System, or R/3
plug-in PI 2001.1 or later has not been installed on the target system.
No R/3 system, or more than one R/3 system, has been assigned to the
caller system. (At this time CRM supports one R/3 backend system only.)
The RFC user in the target system is not a dialog user.
The R/3 release of the target system does not include the capability
for organizational unit &V1&.

System Response

Cross-system possible entries help (F4) does not work.

How to fix this error?

Identify the cause and remedy it, or enter the value manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_OFI008 - Orgfinder: Possible entries help for &1 not available from other system ?

  The SAP error message CRM_OFI008 indicates that the system is unable to provide possible entries for a specific organizational unit (represented by &1) because the necessary data is not available from another system. This typically occurs in scenarios where the SAP system is integrated with other systems, such as when using SAP CRM in conjunction with SAP ERP or other external systems.
  Cause:
  
  Data Synchronization Issues: The organizational data may not be synchronized between the systems. If the data in the source system (e.g., SAP ERP) is not updated or not available, the CRM system will not be able to retrieve the necessary entries.
  Configuration Issues: There may be configuration settings that prevent the CRM system from accessing the required data from the other system.
  Authorization Issues: The user may not have the necessary authorizations to access the organizational data from the other system.
  Network or Connectivity Issues: If there are network problems or connectivity issues between the systems, the CRM system may not be able to fetch the required data.
  
  Solution:
  
  Check Data Synchronization: Ensure that the organizational data is correctly synchronized between the systems. You may need to run data replication jobs or check the middleware (like SAP PI/PO) for any issues.
  Review Configuration Settings: Verify the configuration settings in both the CRM and the source system to ensure that they are set up correctly for data exchange.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the organizational data. You may need to consult with your SAP security team to verify this.
  Network Connectivity: Check the network connectivity between the systems. Ensure that there are no firewalls or network issues preventing access to the required data.
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require technical expertise in SAP.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM37 to check for background job logs or SLG1 to view application logs for any related errors.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific integration scenario you are using (e.g., SAP CRM with SAP ERP) to ensure that all necessary configurations are in place.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.