How To Fix CRM_ODATA_COMMON_MSG004 - Employee responsible not found for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ODATA_COMMON_MSG -

• Message number: 004

• Message text: Employee responsible not found for user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ODATA_COMMON_MSG004 - Employee responsible not found for user &1 ?

  The SAP error message CRM_ODATA_COMMON_MSG004 indicates that the system could not find an employee responsible for the user specified in the error message. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or manipulate data related to a user who is expected to have an associated employee record.
  Cause:
  
  Missing Employee Record: The user ID does not have a corresponding employee record in the system.
  Incorrect User ID: The user ID provided may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the employee data.
  Data Synchronization Issues: There may be a delay or issue in synchronizing user data with employee data.
  Configuration Issues: The system may not be properly configured to link users with employee records.
  
  Solution:
  
  
  Check Employee Record:
  
  Go to transaction code PPOME or PA20 (for HR data) and check if there is an employee record for the user ID in question.
  If the employee record does not exist, you may need to create it using transaction PA30 (Maintain HR Master Data).
  
  
  
  Verify User ID:
  
  Ensure that the user ID is correct. Check for any typos or errors in the user ID being used.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access employee data. This may involve checking roles and profiles assigned to the user.
  
  
  
  Data Synchronization:
  
  If the system uses a middleware or integration tool to synchronize user and employee data, check for any errors or issues in that process.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SAP system to ensure that the linkage between users and employees is correctly set up.
  
  
  
  Consult with HR or Basis Team:
  
  If you are unable to resolve the issue, consult with your HR or Basis team for further assistance. They may have additional insights or access to logs that can help diagnose the problem.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME, PA20, PA30, and SU01 (User Maintenance).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to user management and employee data integration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CRM_ODATA_COMMON_MSG004.