How To Fix CRM_NOTIF034 - SMS service missing for SMS number of sender &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 034

• Message text: SMS service missing for SMS number of sender &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF034 - SMS service missing for SMS number of sender &1 ?

  The SAP error message CRM_NOTIF034 indicates that there is a missing SMS service configuration for the SMS number of the sender specified in the error message. This typically occurs when the system is trying to send an SMS notification, but it cannot find the necessary configuration to do so.
  Cause:
  
  Missing SMS Service Configuration: The SMS service for the sender's number is not configured in the system.
  Incorrect Sender Number: The sender's number may not be correctly set up in the system or may not match any configured SMS service.
  Technical Issues: There could be issues with the SMS gateway or service provider that prevent the SMS from being sent.
  
  Solution:
  
  
  Check SMS Service Configuration:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Customer Relationship Management > Marketing > Basic Functions > SMS Communication > Define SMS Service.
  Ensure that the SMS service is correctly defined and that the sender number is included in the configuration.
  
  
  
  Verify Sender Number:
  
  Check the sender number being used in the SMS sending process. Ensure that it matches the number configured in the SMS service settings.
  If necessary, update the sender number in the relevant configuration or in the user profile.
  
  
  
  Check SMS Gateway:
  
  Ensure that the SMS gateway or service provider is operational and correctly configured in the SAP system.
  You may need to contact your SMS service provider to verify that there are no issues on their end.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to send an SMS to ensure that the configuration is working correctly.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMSG (for SMS management) and SMSC (for SMS configuration).
  Documentation: Refer to SAP documentation for detailed steps on configuring SMS services and troubleshooting SMS-related issues.
  Support: If the issue persists after checking the configuration, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_NOTIF034 error and successfully send SMS notifications from your SAP system.