How To Fix CRM_NOTIF020 - E-mail address missing for receiver &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 020

• Message text: E-mail address missing for receiver &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF020 - E-mail address missing for receiver &1 ?

  The SAP error message CRM_NOTIF020 indicates that there is a missing email address for a specified receiver in the context of a notification or communication process within the SAP Customer Relationship Management (CRM) system. This error typically arises when the system attempts to send an email notification but cannot find a valid email address for the recipient.
  Cause:
  
  Missing Email Address: The most common cause is that the recipient's email address has not been maintained in the system.
  Incorrect Configuration: The configuration for the communication settings may not be set up correctly, leading to issues in retrieving the email address.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the business partner or contact person records.
  User Role Issues: The user or role assigned to the notification may not have the necessary email address linked to it.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner (BP) transaction in SAP (e.g., transaction code BP).
  Verify that the email address is correctly maintained for the relevant business partner or contact person.
  If the email address is missing, add it and save the changes.
  
  
  
  Review Notification Settings:
  
  Check the configuration settings for notifications in the CRM system.
  Ensure that the email communication settings are correctly configured to retrieve email addresses from the appropriate sources.
  
  
  
  Validate User Roles:
  
  Ensure that the user roles associated with the notification have the correct email addresses linked.
  If necessary, update the user roles to include the correct email addresses.
  
  
  
  Test Email Functionality:
  
  After making the necessary changes, test the email functionality to ensure that notifications can be sent successfully.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring email notifications and troubleshooting related issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for business partner maintenance and SO10 for text elements, if applicable.
  SAP Notes: Check for any SAP Notes related to CRM email notifications that may provide additional insights or patches.
  User Authorizations: Ensure that the user has the necessary authorizations to view and edit business partner data.
  
  By following these steps, you should be able to resolve the CRM_NOTIF020 error and ensure that email notifications can be sent successfully.