How To Fix CRM_NOTIF015 - Invalid mail form &1, attribute context is not supported by notification

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 015

• Message text: Invalid mail form &1, attribute context is not supported by notification

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF015 - Invalid mail form &1, attribute context is not supported by notification ?

  The SAP error message CRM_NOTIF015 indicates that there is an issue with the mail form being used in the context of a notification. Specifically, the error states that the attribute context is not supported by the notification. This typically occurs in the SAP Customer Relationship Management (CRM) module when trying to send an email notification using a mail form that is not compatible with the current context or attributes of the notification.
  Causes:
  
  Invalid Mail Form: The mail form specified in the notification is either not defined correctly or does not exist.
  Attribute Context Mismatch: The attributes required by the mail form do not match the attributes available in the notification context.
  Configuration Issues: There may be configuration issues in the CRM system related to the mail forms or notification settings.
  Missing or Incorrect Data: Required data for the notification or mail form may be missing or incorrectly populated.
  
  Solutions:
  
  
  Check Mail Form Configuration:
  
  Verify that the mail form specified in the notification exists and is correctly configured.
  Ensure that the mail form is active and has the necessary attributes defined.
  
  
  
  Review Notification Context:
  
  Check the context of the notification to ensure that it contains all the required attributes that the mail form expects.
  If necessary, modify the notification to include the required attributes.
  
  
  
  Update or Change Mail Form:
  
  If the current mail form is not suitable, consider using a different mail form that is compatible with the notification context.
  You may need to create a new mail form that aligns with the attributes of the notification.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on configuring mail forms and notifications.
  Check for any notes or updates from SAP that may address this specific error.
  
  
  
  Testing:
  
  After making changes, test the notification again to see if the error persists.
  Use transaction codes like SOST to monitor the status of sent emails and troubleshoot further if needed.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to manage notifications and SO10 to manage mail forms.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or fixes related to this error.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution. If the problem persists, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.