How To Fix CRM_NF_API028 - Organizational unit does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NF_API - Messages for Notification Framework API Exceptions

• Message number: 028

• Message text: Organizational unit does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NF_API028 - Organizational unit does not exist ?

  The SAP error message CRM_NF_API028: Organizational unit does not exist typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a specified organizational unit in the database. This can happen during various operations, such as creating or updating business partners, sales orders, or service requests.
  Causes:
  
  Incorrect Organizational Unit ID: The organizational unit ID being referenced may be incorrect or misspelled.
  Data Deletion: The organizational unit may have been deleted or not yet created in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the organizational unit.
  Configuration Issues: The organizational structure may not be properly configured in the system.
  Client-Specific Data: The organizational unit may exist in a different client, and the user is working in a client where it does not exist.
  
  Solutions:
  
  Verify Organizational Unit ID: Check the ID of the organizational unit being used in the transaction. Ensure that it is correct and exists in the system.
  Check Organizational Unit Configuration:
  
  Go to the relevant configuration transaction (e.g., SPRO) and navigate to the organizational management settings to verify that the organizational unit is set up correctly.
  
  
  Create the Organizational Unit: If the organizational unit does not exist, you may need to create it using the appropriate transaction (e.g., PPOME for Organizational Management).
  Check Authorizations: Ensure that the user has the necessary authorizations to access the organizational unit. This can be checked in transaction SU53 or by consulting with your security team.
  Cross-Client Check: If you suspect that the organizational unit exists in another client, log into that client and verify its existence.
  Consult Documentation: Review SAP documentation or notes related to organizational management for any specific requirements or configurations that may be necessary.
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to organizational units include:
  
  PPOME: Display and maintain organizational units.
  PPOC: Change organizational unit.
  PPOE: Create organizational unit.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.