How To Fix CRM_MRS_INT000 - Unexpected error occurred during the determination of geocodes

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MRS_INT - Message class for CRM MRS Integration

• Message number: 000

• Message text: Unexpected error occurred during the determination of geocodes

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MRS_INT000 - Unexpected error occurred during the determination of geocodes ?

  The SAP error message CRM_MRS_INT000 indicating "Unexpected error occurred during the determination of geocodes" typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with geocoding functionalities in the Multi-Resource Scheduling (MRS) component. This error can occur due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying geocoding service.
  Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of the geocoding service in the SAP system can lead to this error.
  Data Quality: Missing or incorrect address data in the CRM system can prevent successful geocoding.
  Service Availability: The external geocoding service may be down or unreachable, leading to failures in geocode determination.
  Network Issues: Connectivity problems between the SAP system and the geocoding service can also trigger this error.
  Authorization Issues: Insufficient permissions to access the geocoding service or related data can cause this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the geocoding service in the SAP system. Ensure that all necessary parameters are correctly set.
  Check if the geocoding service is properly integrated and configured in the system.
  
  
  
  Validate Address Data:
  
  Review the address data in the CRM system for completeness and accuracy. Ensure that all required fields are filled out correctly.
  Use the address validation tools available in SAP to correct any inconsistencies.
  
  
  
  Test Geocoding Service:
  
  Manually test the geocoding service to ensure it is operational. This can often be done through a separate tool or API call.
  Check the logs for any errors or issues reported by the geocoding service.
  
  
  
  Network and Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the geocoding service.
  Check firewall settings and network configurations to ensure proper connectivity.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account being used to access the geocoding service has the necessary permissions.
  Review the authorization roles and profiles assigned to the user.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues or updates that can resolve the problem.
  
  
  
  Debugging:
  
  If you have access to the development environment, consider debugging the process to identify the exact point of failure.
  Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and MRS for detailed information on geocoding and related configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_MRS_INT000 error and implement an appropriate solution.