How To Fix CRM_MKTVL000 - Hierarchy &1 not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTVL - Value Splitting Messages Marketing Planner

• Message number: 000

• Message text: Hierarchy &1 not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTVL000 - Hierarchy &1 not available ?

  The SAP error message CRM_MKTVL000 indicates that a specific hierarchy (denoted by &1) is not available in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or utilize a marketing hierarchy that has not been defined or is not active.
  Cause:
  
  Hierarchy Not Defined: The specified hierarchy has not been created in the system.
  Hierarchy Not Active: The hierarchy exists but is not currently active or has been deactivated.
  Incorrect Hierarchy ID: The hierarchy ID being referenced may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the hierarchy.
  Data Consistency Issues: There may be inconsistencies in the data that prevent the hierarchy from being recognized.
  
  Solution:
  
  
  Check Hierarchy Definition:
  
  Go to the relevant transaction (e.g., CRMD_ORDER, CRMD_ORDERADM_H) and check if the hierarchy is defined.
  Use transaction SPRO to navigate to the configuration settings for marketing hierarchies and verify if the hierarchy exists.
  
  
  
  Activate Hierarchy:
  
  If the hierarchy exists but is inactive, you may need to activate it. This can typically be done in the configuration settings.
  
  
  
  Verify Hierarchy ID:
  
  Double-check the hierarchy ID you are using to ensure it is correct. Look for typos or incorrect references.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the hierarchy. This may involve checking user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any data issues that may be affecting the hierarchy's availability.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance related to the hierarchy in question.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for order management, and others that may be relevant to your specific CRM setup.
  SAP Notes: Check the SAP Support Portal for any notes or patches related to this error message, as there may be known issues or updates that address the problem.
  Community Forums: Engage with SAP community forums or user groups for additional insights and solutions from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.