How To Fix CRM_MKTTGGRP_EXP707 - BP &1 (target group &2) not transferred to follow-up processing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 707

• Message text: BP &1 (target group &2) not transferred to follow-up processing

What causes this issue?

Business partner &V1& does not have valid address data for the
communication strategy specified.
The business partner either has no corresponding address data, or the
data for the channel (for example, e-mail or telephone) is not
maintained in the business partner data. The business partner may be
sorted by lock indicators (central lock/ contact lock (contact
forbidden)/archiving indicator/already deleted /communication data
unusable (do not use), or communication data not released).
If the business partner should be contacted using the
'business-partner-driven' communication, in other words, using the
default communication method entered for the business partner, you must
note that only the following channels are supported:
Telephone
Internet mail (SMTP)
Letter
Telefax
SMS/pager services
File export
If you have selected <LS>Open Channel</> as the
<DS:SIMG.CRM_MKTPL_CHANNELI>communication medium</>, the business
partner can only be sent to this channel if the BAdI <LS>CRM_MKT_EXP_CAM
P_DAT</> has been implemented with status "active" and this BAdI has
been successfully instantiated. If this is not the case, this will be
documented in the <DS:TRAN.SLG1>application log</>, which may also
contain other hints as to the source of the errors.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP707 - BP &1 (target group &2) not transferred to follow-up processing ?

  The SAP error message CRM_MKTTGGRP_EXP707 indicates that a Business Partner (BP) associated with a target group could not be transferred to follow-up processing. This error typically arises in the context of marketing and campaign management within SAP CRM.
  Cause:
  The error can be caused by several factors, including:
  
  Inconsistent Data: The Business Partner or target group may have incomplete or inconsistent data that prevents it from being processed.
  Target Group Status: The target group may not be in a status that allows for follow-up processing.
  Missing Authorizations: The user may lack the necessary authorizations to perform the follow-up processing for the specified target group.
  Technical Issues: There may be technical issues or bugs in the system that prevent the transfer of data.
  Configuration Issues: Incorrect configuration settings in the marketing module or related components can lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Ensure that the Business Partner (BP) associated with the target group is complete and correctly maintained. Check for missing mandatory fields or incorrect data entries.
  
  
  
  Verify Target Group Status:
  
  Check the status of the target group. Ensure that it is active and eligible for follow-up processing.
  
  
  
  Review Authorizations:
  
  Confirm that the user has the necessary authorizations to perform the follow-up processing. You may need to consult with your SAP security team.
  
  
  
  Analyze Logs and Traces:
  
  Use transaction codes like SLG1 (Application Log) to check for any detailed error messages or logs that can provide more context about the failure.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to marketing and target groups in the SAP system. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Testing:
  
  If changes are made, perform testing to ensure that the issue is resolved and that the target group can be successfully transferred to follow-up processing.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing campaigns and target groups.
  SAP Help Documentation: Refer to the official SAP Help documentation for detailed information on marketing and campaign management processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.