How To Fix CRM_MKTTGGRP_EXP702 - Error while deleting already transferred business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 702

• Message text: Error while deleting already transferred business partners

What causes this issue?

The fact that the delete function has not run correctly means that the
restart logic will be incorrect: business partners already sent would
then be resent.

System Response

The program is stopped.

How to fix this error?

Restart the activity from the Marketing Planner.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP702 - Error while deleting already transferred business partners ?

  The SAP error message CRM_MKTTGGRP_EXP702 typically occurs in the context of managing business partners in the SAP Customer Relationship Management (CRM) system, particularly when attempting to delete business partners that have already been transferred to another system or have existing dependencies.
  Cause:
  The error CRM_MKTTGGRP_EXP702 indicates that the system is unable to delete the specified business partners because they are linked to marketing attributes or have been transferred to another system (like SAP ERP or SAP S/4HANA). This can happen due to:
  
  Existing Dependencies: The business partner may be associated with marketing campaigns, activities, or other objects that prevent deletion.
  Transfer Status: The business partner has already been transferred to another system, and the system enforces rules to maintain data integrity.
  Data Locking: There may be locks on the business partner data that prevent deletion.
  
  Solution:
  To resolve the CRM_MKTTGGRP_EXP702 error, you can take the following steps:
  
  
  Check Dependencies:
  
  Review the business partner's associations with marketing campaigns, activities, or other objects. You may need to delete or disassociate these objects before attempting to delete the business partner.
  
  
  
  Check Transfer Status:
  
  Verify if the business partner has been transferred to another system. If so, you may need to reverse the transfer or handle the business partner in the target system.
  
  
  
  Data Cleanup:
  
  If the business partner is linked to any marketing attributes, you may need to remove those links first. This can often be done through the CRM interface or relevant transaction codes.
  
  
  
  Use Transaction Codes:
  
  Use transaction codes like BP (Business Partner) to manage and check the status of the business partner.
  You can also use CRMD_ORDER to check for any related marketing documents.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing business partners and marketing attributes in SAP CRM.
  Data Integrity: Understand the importance of data integrity in SAP systems, especially when dealing with business partners and their associations.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.