How To Fix CRM_MKTTGGRP_EXP152 - User &1 is processing object &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 152

• Message text: User &1 is processing object &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP152 - User &1 is processing object &2 ?

  The SAP error message CRM_MKTTGGRP_EXP152 typically indicates that a user is currently processing a marketing group or object, which prevents other users from accessing or modifying it simultaneously. This is a common issue in systems where multiple users may need to work on the same data or objects.
  Cause:
  The error occurs when:
  
  A user (User &1) is actively processing a marketing group or object (Object &2).
  The system has a lock mechanism in place to prevent concurrent modifications that could lead to data inconsistencies.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Wait for the User to Finish: If possible, wait for the user who is currently processing the object to complete their task. Once they finish, the lock will be released, and you can proceed.
  
  
  Check Lock Entries: You can check the lock entries in the system to see which user is holding the lock. Use transaction code SM12 to view and manage lock entries. You can filter by the object type or user to find the relevant lock.
  
  
  Contact the User: If you know the user who is processing the object, you can reach out to them to see if they can finish their work or release the lock.
  
  
  Force Release the Lock: If the user is no longer active or cannot be contacted, and if you have the necessary authorizations, you can manually delete the lock entry in transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the user is still working on the object.
  
  
  Review System Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration and user processes to minimize lock contention.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might provide additional context.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on lock management and handling concurrent processing in SAP CRM.
  
  
  User Training: Ensure that users are trained on how to properly manage their sessions and release locks when they are done with their tasks.
  
  
  By following these steps, you should be able to address the CRM_MKTTGGRP_EXP152 error effectively.