How To Fix CRM_MKTTGGRP_EXP012 - You may only enter target groups as an exclusion criterion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 012

• Message text: You may only enter target groups as an exclusion criterion

What causes this issue?

You can create a target group by specifying attributes, profiles and by
<LS>excluding</> business partners belonging to other target groups.
For this reason, you can only specify target groups under the node
<LS>Exclude target groups</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP012 - You may only enter target groups as an exclusion criterion ?

  The SAP error message CRM_MKTTGGRP_EXP012 indicates that there is an issue with the way target groups are being used in a marketing campaign or activity. Specifically, this error occurs when you attempt to use target groups in a manner that is not allowed by the system, typically when they are being used as inclusion criteria instead of exclusion criteria.
  Cause:
  The error arises when:
  
  You are trying to include target groups in a selection process where only exclusion criteria are permitted.
  The system expects target groups to be used solely for excluding certain segments from a campaign rather than including them.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Target Group Usage: Ensure that you are using the target groups correctly. If you are trying to include a target group, you may need to change your approach and use them as exclusion criteria instead.
  
  
  Modify Campaign Settings: If you are working within a marketing campaign or activity, check the settings to ensure that you are not mistakenly trying to include target groups where only exclusions are allowed.
  
  
  Check Documentation: Refer to the SAP documentation or help resources for guidance on how to properly configure target groups in your specific context.
  
  
  Consult with SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for assistance. They may provide insights specific to your system configuration.
  
  
  Related Information:
  
  Target Groups in SAP CRM: Target groups are used in SAP CRM to segment customers for marketing purposes. Understanding how to properly configure and use these groups is crucial for effective campaign management.
  Exclusion Criteria: In marketing campaigns, exclusion criteria are used to filter out certain segments from the target audience. Familiarize yourself with how to set these criteria correctly in your campaigns.
  SAP Notes and Community: Check SAP Notes for any known issues or patches related to this error. The SAP Community forums can also be a valuable resource for finding solutions shared by other users.
  
  By following these steps and understanding the context of the error, you should be able to resolve the issue effectively.