How To Fix CRM_MKTTG_VIEW001 - Maintain bgRFC destination and prefix

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_VIEW - Messages for function group CRM_MKTTG_VIEW

• Message number: 001

• Message text: Maintain bgRFC destination and prefix

What causes this issue?

You have chosen to use the bgRFC processing but have not entered the
corresponding parameters.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the bgRFC destination and the prefix to use for this
destination in transaction <DS:TRAS.SBGRFCCONF>bgRFC Configuration</> on
the tab page <ZK>Define Inbound Dest. </>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_VIEW001 - Maintain bgRFC destination and prefix ?

  The SAP error message "CRM_MKTTG_VIEW001 Maintain bgRFC destination and prefix" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the background Remote Function Call (bgRFC) configuration. This error indicates that the system is unable to find the necessary bgRFC destination and prefix settings required for processing certain tasks, particularly in marketing or related functions.
  Cause:
  
  Missing bgRFC Destination: The bgRFC destination required for communication between different SAP systems or between different components of the same system is not defined.
  Incorrect Prefix: The prefix used for bgRFC processing is not set correctly or is missing.
  Configuration Issues: There may be issues in the configuration of the bgRFC settings in the SAP system.
  Transport Issues: If the system has recently undergone a transport, the bgRFC settings may not have been transported correctly.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check bgRFC Configuration:
  
  Go to transaction code SM58 to check for any stuck or failed bgRFC calls.
  Use transaction SLG1 to check the application log for any related errors.
  
  
  
  Maintain bgRFC Destination:
  
  Go to transaction SM59 to maintain the RFC destinations.
  Ensure that the bgRFC destination is correctly defined. You may need to create a new destination if it does not exist.
  
  
  
  Set Prefix:
  
  Use transaction SPRO to navigate to the relevant configuration settings.
  Check the settings under CRM > Master Data > General Settings > bgRFC to maintain the prefix settings.
  
  
  
  Check for Transport Issues:
  
  If the issue arose after a transport, verify that all necessary objects related to bgRFC have been transported correctly.
  You may need to re-transport or adjust the configuration in the target system.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to bgRFC configuration for specific guidance and troubleshooting steps.
  
  
  
  System Restart:
  
  In some cases, restarting the application server may help in resolving transient issues.
  
  
  
  Related Information:
  
  bgRFC: Background Remote Function Call is a mechanism in SAP that allows asynchronous communication between different SAP systems or components.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), SLG1 (Application Log), and SM58 (Transactional RFC).
  SAP Notes: Search for specific SAP Notes related to bgRFC issues for additional troubleshooting steps and solutions.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.