How To Fix CRM_MKTTG_TREX023 - Update of business partners failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TREX - CRM MktSeg: Msgs occuring during load/export to/from TREX.

• Message number: 023

• Message text: Update of business partners failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TREX023 - Update of business partners failed ?

  The SAP error message CRM_MKTTG_TREX023 indicates that there was a failure in updating business partners in the context of SAP CRM (Customer Relationship Management) and its integration with TREX (Text Retrieval and Information Extraction). This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  System Configuration Issues: Incorrect configuration settings in the CRM or TREX system can lead to update failures.
  Authorization Issues: The user or process attempting to update the business partners may lack the necessary authorizations.
  Technical Issues: There could be underlying technical issues, such as connectivity problems between the CRM and TREX systems or issues with the TREX server itself.
  Performance Issues: If the system is under heavy load, it may not be able to process the update requests in a timely manner.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Review the data being sent for updates to ensure that all mandatory fields are filled and that the data formats are correct.
  Use transaction codes like BP (Business Partner) to check the status of the business partners involved.
  
  
  
  Review System Configuration:
  
  Ensure that the configuration settings for CRM and TREX are correctly set up. This includes checking the settings in transaction SPRO for CRM and TREX integration.
  Verify that the TREX server is properly configured and running.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to perform updates on business partners. This can be checked using transaction SU53 to analyze authorization failures.
  
  
  
  Monitor System Performance:
  
  Check the system performance and load. If the system is under heavy load, consider scheduling updates during off-peak hours or optimizing the performance of the system.
  
  
  
  Review Logs and Traces:
  
  Check the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the failure.
  Use transaction ST22 to check for any dumps that may have occurred during the update process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or traces you have collected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management, SLG1 for application logs, and SM21 for system logs.
  Documentation: Review SAP documentation related to CRM and TREX integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.