How To Fix CRM_MKTTG_TG817 - Product category &1 is not assigned to hierarchy &2 or &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 817

• Message text: Product category &1 is not assigned to hierarchy &2 or &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG817 - Product category &1 is not assigned to hierarchy &2 or &3 ?

  The SAP error message CRM_MKTTG_TG817 indicates that a product category is not assigned to a specific hierarchy in the SAP Customer Relationship Management (CRM) system. This error typically arises when you are trying to perform an operation that requires a product category to be linked to a marketing hierarchy, but the necessary assignment is missing.
  Cause:
  
  Missing Assignment: The product category specified in the error message is not assigned to the marketing hierarchy you are trying to use.
  Incorrect Hierarchy: The hierarchy you are referencing may not be the correct one for the product category.
  Configuration Issues: There may be issues in the configuration of the marketing hierarchy or product categories in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Product Category Assignment:
  
  Go to the transaction code CRMD_ORDER or SPRO (for configuration).
  Navigate to the relevant settings for marketing hierarchies and product categories.
  Verify if the product category (&1) is assigned to the specified hierarchy (&2 or &3).
  
  
  
  Assign Product Category to Hierarchy:
  
  If the product category is not assigned, you will need to assign it to the appropriate marketing hierarchy.
  This can typically be done in the configuration settings under:
  
  CRM > Marketing > Basic Functions > Product Categories > Assign Product Categories to Hierarchies.
  
  
  
  
  
  Check Hierarchy Settings:
  
  Ensure that the hierarchy you are trying to use is correctly set up and active.
  Verify that there are no restrictions or settings that might prevent the assignment.
  
  
  
  Test the Changes:
  
  After making the necessary assignments, test the operation again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP documentation or help resources for detailed guidance on managing product categories and hierarchies.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and others that may be used for configuration and troubleshooting.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  User Roles and Authorizations: Ensure that you have the necessary permissions to make changes to product categories and hierarchies in the system.
  
  By following these steps, you should be able to resolve the error and ensure that your product categories are correctly assigned to the required marketing hierarchies.