How To Fix CRM_MKTTG_TG500 - Synchronization of target group &1 with SAP NetWeaver BI failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 500

• Message text: Synchronization of target group &1 with SAP NetWeaver BI failed

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

properties).
again by setting the synchronization flag (in the target group
After the problem has been solved, the distribution can be triggered

How to fix this error?

System Response

BW. There was no data transfer.
Problems have arisen during synchronization of the target group with the

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG500 - Synchronization of target group &1 with SAP NetWeaver BI failed ?

  The SAP error message CRM_MKTTG_TG500 indicates that there was a failure in the synchronization of a target group with SAP NetWeaver Business Intelligence (BI). This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP CRM system and the SAP NetWeaver BI system.
  Authorization Issues: The user or service account used for synchronization may not have the necessary authorizations to perform the operation.
  Configuration Errors: Incorrect configuration settings in either the CRM or BI system can lead to synchronization failures.
  Data Issues: There may be inconsistencies or errors in the data being synchronized, such as invalid target group IDs or missing data.
  System Performance: If the systems are under heavy load, it may lead to timeouts or failures during synchronization.
  Transport Layer Issues: Problems with the transport layer or middleware that handles the data transfer between systems.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the CRM and BI systems. You can use tools like ping or telnet to test connectivity.
  Review Authorizations: Verify that the user or service account has the necessary authorizations to perform the synchronization. Check roles and permissions in both systems.
  Validate Configuration: Review the configuration settings in both SAP CRM and SAP NetWeaver BI. Ensure that the settings for data transfer and synchronization are correctly configured.
  Examine Data: Check the target group data for any inconsistencies or errors. Ensure that the target group ID exists and that all required fields are populated correctly.
  Monitor System Performance: Check the performance of both systems. If they are under heavy load, consider scheduling synchronization during off-peak hours.
  Check Logs: Review the application logs in both systems for any additional error messages or warnings that could provide more context about the failure.
  Re-run Synchronization: After addressing any identified issues, attempt to re-run the synchronization process to see if the problem persists.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to the error.
  Documentation: Refer to the official SAP documentation for both CRM and BI for detailed information on synchronization processes and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By systematically addressing these potential causes and implementing the suggested solutions, you should be able to resolve the CRM_MKTTG_TG500 error and successfully synchronize your target group with SAP NetWeaver BI.