How To Fix CRM_MKTTG_TG372 - Some Target Groups are already consolidated.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 372

• Message text: Some Target Groups are already consolidated.

What causes this issue?

When consolidating Target Groups, up to 4 new Target Groups will be
created, one for each type (Persons, Organisations, Relationships and
unknown). If there is only one Target Group of a certain type, this
Target Group is considered to be already consolidated, so it is not
taken into account.

System Response

The system will generate a consolidated Target Group of type say A only
if there are at least 2 end-node Target Groups of type A.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG372 - Some Target Groups are already consolidated. ?

  The SAP error message CRM_MKTTG_TG372 indicates that there are target groups in the system that have already been consolidated, which means that the system is preventing further consolidation actions on those target groups. This typically occurs in the context of marketing and campaign management within SAP CRM.
  Cause:
  
  Target Group Already Consolidated: The primary cause of this error is that the target groups you are trying to consolidate have already undergone a consolidation process. This means that the system has already merged or combined these target groups, and further attempts to consolidate them are not allowed.
  Data Integrity: SAP enforces data integrity rules to ensure that once a target group is consolidated, it cannot be altered or consolidated again to prevent inconsistencies in marketing data.
  
  Solution:
  
  Check Target Group Status: Verify the status of the target groups you are trying to consolidate. You can do this by navigating to the target group management area in SAP CRM and checking if the target groups are marked as consolidated.
  Use Different Target Groups: If the target groups you are trying to consolidate are already consolidated, consider using different target groups that have not yet been consolidated.
  Review Consolidation Process: If you believe that the consolidation should not have occurred, review the consolidation logs or history to understand why the target groups were consolidated. This may involve checking user actions or system processes that led to the consolidation.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on target group management and consolidation processes.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  Related Information:
  
  SAP CRM Documentation: Look for specific documentation related to target group management and consolidation in SAP CRM.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage target groups, such as CRMD_ORDER for managing marketing campaigns.
  User Roles and Permissions: Ensure that you have the necessary permissions to perform consolidation actions on target groups.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to address the error message CRM_MKTTG_TG372 and manage your target groups effectively.