How To Fix CRM_MKTTG_TG120 - The segment specified is not a product segment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 120

• Message text: The segment specified is not a product segment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG120 - The segment specified is not a product segment ?

  The SAP error message CRM_MKTTG_TG120 indicates that the segment specified in your marketing campaign or activity is not recognized as a valid product segment within the SAP system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing functions.
  Cause:
  
  Invalid Segment ID: The segment ID you are trying to use may not exist or may have been deleted.
  Incorrect Configuration: The segment may not be properly configured as a product segment in the system.
  Authorization Issues: There may be authorization issues preventing access to the specified segment.
  Data Inconsistency: There could be inconsistencies in the data, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  
  Verify Segment ID: Check the segment ID you are using to ensure it is correct and exists in the system. You can do this by navigating to the relevant segment management area in SAP CRM.
  Check Segment Configuration: Ensure that the segment is configured correctly as a product segment. This can involve checking the settings in the segment definition and ensuring it is linked to the appropriate products.
  Review Authorizations: Make sure that the user has the necessary authorizations to access the segment. You may need to consult with your SAP security team to verify this.
  Data Consistency Check: Run consistency checks on the data related to the segment. This may involve checking for missing entries or discrepancies in the relevant tables.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on segment management and troubleshooting this error.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing marketing campaigns and segments.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.