How To Fix CRM_MKTTG_TG038 - Product segment &1 not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 038

• Message text: Product segment &1 not active

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG038 - Product segment &1 not active ?

  The SAP error message CRM_MKTTG_TG038 indicates that a specific product segment (identified by &1) is not active in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform operations related to marketing or product management.
  Cause:
  
  Inactive Product Segment: The product segment you are trying to use is not activated in the system. This could be due to configuration settings or the segment being deactivated intentionally.
  Missing Configuration: The product segment may not have been properly configured in the system, leading to it being considered inactive.
  Data Consistency Issues: There may be inconsistencies in the data that prevent the system from recognizing the product segment as active.
  
  Solution:
  
  
  Activate the Product Segment:
  
  Go to the relevant configuration settings in SAP CRM.
  Navigate to the area where product segments are managed (usually under Marketing or Product Management).
  Check the status of the product segment identified by &1 and activate it if it is not active.
  
  
  
  Check Configuration:
  
  Ensure that all necessary configurations for the product segment are completed.
  Verify that the product segment is assigned to the correct organizational units and that all dependencies are met.
  
  
  
  Data Validation:
  
  Review the data related to the product segment to ensure there are no inconsistencies or missing entries.
  If necessary, perform data cleansing or re-import the data to ensure consistency.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps related to activating product segments in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to access the configuration settings for product segments, such as SPRO for configuration or CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user attempting to activate the product segment has the necessary authorizations to make changes in the system.
  
  By following these steps, you should be able to resolve the error message CRM_MKTTG_TG038 and successfully activate the required product segment.