How To Fix CRM_MKTTG_TG017 - Business partner &1 is not consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 017

• Message text: Business partner &1 is not consistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG017 - Business partner &1 is not consistent ?

  The SAP error message CRM_MKTTG_TG017 indicates that there is an inconsistency with the business partner (BP) specified in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform operations related to marketing or business partner management.
  Cause:
  The inconsistency can be due to several reasons, including but not limited to:
  
  Missing or Incomplete Data: The business partner may not have all the required data fields filled out, such as address, contact information, or other mandatory attributes.
  Data Synchronization Issues: If the business partner data is being synchronized between different systems (e.g., SAP CRM and SAP ERP), discrepancies can occur.
  Incorrect Status: The business partner may be in a status that does not allow certain operations (e.g., inactive or blocked).
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the business partner data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Go to the Business Partner transaction (e.g., BP) and enter the business partner number mentioned in the error message.
  Review all the data fields to ensure that they are complete and correct. Pay special attention to mandatory fields.
  
  
  
  Verify Status:
  
  Check the status of the business partner. Ensure that it is active and not blocked or inactive.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple systems, ensure that the business partner data is consistent across all systems. You may need to run synchronization jobs or manually update the data.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system related to business partners. Ensure that they are set up correctly and that there are no restrictions that would cause inconsistencies.
  
  
  
  Use Transaction Codes:
  
  Use transaction codes like BP (Business Partner) to view and edit the business partner details.
  You can also use transaction CRMD_ORDER to check if there are any related documents that might be causing the inconsistency.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or known issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant information about the business partner.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Business Partner Roles: Ensure that the business partner has the appropriate roles assigned, as this can affect its functionality in CRM.
  Transaction Logs: Review transaction logs for any additional error messages or warnings that may provide more context about the inconsistency.
  
  By following these steps, you should be able to identify and resolve the inconsistency related to the business partner in SAP CRM.