How To Fix CRM_MKTTG_SET037 - Segment &1 has references and cannot be archived

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SET - CRM Marketing: Messages Profile Set

• Message number: 037

• Message text: Segment &1 has references and cannot be archived

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SET037 - Segment &1 has references and cannot be archived ?

  The SAP error message CRM_MKTTG_SET037 indicates that a specific segment (denoted as &1) in the SAP Customer Relationship Management (CRM) system has references that prevent it from being archived. This is a common issue when dealing with data archiving in SAP, particularly in the context of marketing and campaign management.
  Cause:
  The error occurs because the segment you are trying to archive is still being referenced by other objects or processes in the system. This could include:
  
  Active Campaigns: The segment may be linked to ongoing marketing campaigns.
  Data Dependencies: Other data objects, such as leads, opportunities, or other marketing-related entities, may still reference this segment.
  Open Processes: There may be open or pending processes that involve the segment, such as reports or analyses.
  
  Solution:
  To resolve this error and successfully archive the segment, you can follow these steps:
  
  
  Check References: Identify what is referencing the segment. You can use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any active campaigns or related objects.
  
  
  Deactivate Campaigns: If the segment is part of an active campaign, consider deactivating or completing the campaign before attempting to archive the segment.
  
  
  Remove Dependencies: Ensure that there are no other objects (like leads or opportunities) that are still linked to the segment. You may need to reassign or delete these references.
  
  
  Use Archiving Object: Make sure you are using the correct archiving object for the segment. You can check the archiving settings in transaction SARA.
  
  
  Run Consistency Checks: Use transaction SARA to run consistency checks on the archiving object to identify any issues that may prevent archiving.
  
  
  Consult Documentation: Review SAP documentation or notes related to archiving in CRM for any specific instructions or considerations.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if you suspect a bug or system issue.
  
  
  Related Information:
  
  Archiving in SAP CRM: Understand the archiving process and the importance of maintaining data integrity.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archiving Administration), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (CRM Order Header).
  SAP Notes: Check for any SAP Notes that may address specific issues related to archiving segments in CRM.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it, allowing you to archive the segment successfully.