How To Fix CRM_MKTTG_SET035 - Reload is not possible; target group still exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SET - CRM Marketing: Messages Profile Set

• Message number: 035

• Message text: Reload is not possible; target group still exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SET035 - Reload is not possible; target group still exists ?

  The SAP error message CRM_MKTTG_SET035 indicates that a reload operation for a target group is not possible because the target group still exists. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to reload or refresh a target group that has not been fully processed or is still in use.
  Cause:
  
  Existing Target Group: The target group you are trying to reload is still active or has not been deleted or processed completely.
  Open Sessions: There may be open sessions or processes that are still using the target group.
  Data Locking: The target group might be locked due to ongoing transactions or processes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Target Group Status:
  
  Go to the target group management area in SAP CRM and check the status of the target group. Ensure that it is not in use or locked.
  
  
  
  Delete or Process the Target Group:
  
  If the target group is no longer needed, consider deleting it. If it is still required, ensure that all necessary processes related to it are completed.
  
  
  
  Check for Open Sessions:
  
  Verify if there are any open sessions or transactions that are using the target group. Close or complete those sessions.
  
  
  
  Use Transaction Codes:
  
  You can use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any related orders or activities that might be using the target group.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  System Restart:
  
  In some cases, a system restart or a refresh of the application server may help clear any locks or sessions that are causing the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  Target Groups in SAP CRM: Target groups are used in marketing and sales processes to segment customers for campaigns and activities.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing target groups, such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDER_MAINTAIN.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to resolve the error and successfully reload the target group in SAP CRM.