How To Fix CRM_MKTTG_SEG_BWA103 - Selections not supported by RSDRCRM-interface in BW

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SEG_BWA - Messages for CRM Segment Builder BWA Access

• Message number: 103

• Message text: Selections not supported by RSDRCRM-interface in BW

What causes this issue?

An application error has occured.
<ZH>IMPORTANT: If you, as a business user, are presented with this
message, create an OSS message under component CRM-MKT-SEG, providing
sufficient details to reproduce the issue.</>
<ZH>The following explanation is not intended for business users, but
for technical users or application programmers.</>
The selection criteria chosen for a segmentation step are not supported
by the RSDRCRM interface in SAP BW.
This applies to the following segment:
Internal step number: &V1&
Segment GUID: &V2&
Segment ID: &V3&
The restrictions applying to combinations of filters that are used as
input to the RSDRCRM interface in SAP BW, especially to the method
CL_RSDRCRM_INFOPROV=>STEP, include the following (note that you can
always use these filters in subsequent segmentation steps):
General Rules
All selection attributes belong to the same data source.
Only AND and OR are used as logical operators.
Values connected with OR belong to the same attribute (for example,
country "Germany" OR "France").
Values belonging to the same attribute do not appear in different OR
groups (for example, <ZH>do not use</> country "Germany" OR "France" AND
gender "female" AND country "Germany" OR "Spain").
If the selection does <ZH>not</> refer to a marketing attribute: The
<LS>Time Frame</> option (TF) is only used in selections for an
attribute with the data type DATS.
If the segmentation step contains a selection with the operator
<LS>Hierarchy</> (HI), this selection does not use the sign <LS>Exclude
</> (E).
If the segmentation step contains a selection with the operator
<LS>Hierarchy</> (HI), it does not contain any other selection on the
same attribute.
With respect to selection filters based on compound characteristics the
following applies:
Only option <LS>Include</> and operator <LS>Equal to</> (EQ) are used.
No (additional) filter, which is based on the compound of a compound
characteristic, is used.
Only one selection filter based on compound characteristics is used for
each segmentation step.
The same reference characteristics does not appear in two different
selections (for example, do not use region/country together with
territory/country).
Compound characteristics are not used in advanced filters.
Special Rules for Marketing Attributes
No advanced filters are possible if you are using marketing attributes.
You can only use the option <LS>Include</> (<LS>Exclude</> is not
possible).
Only OR is used as logical operator and only for values that belong to
the same non-numeric marketing attribute (for example, color "red" OR
"blue").
In the case of <ZH>numeric </>marketing attributes, only a single
selection criterion is used.
In the case of <ZH>non-numeric</> marketing attributes, you can only use
more than one selection criterion if they all use the operator <ZK>Equal
to</> (EQ).
Intervals are only used for <ZH>numeric </>marketing attributes.
In the case of <ZH>numeric</> marketing attributes, only the following
operators are used:
Equal to (EQ)
Less than or equal to (LE)
Less than (LT)
Greater than or equal to (GE)
Greater than (GT)
Between (BT)
Time Frame (TF)
This option is only used, if the numeric marketing attribute has the
format <LS>Date Format</> and does <ZH>not</> allow intervals.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You have several options:
Revise the criteria to be used for the segmentation step specified
above.
Model your selection in a different way:
Use several consecutive selection steps instead of just one.
Create separate segments and combine them with <LS>Union</>,
<LS>Intersect</> or <LS>Difference</>.
Change the settings in the data source or attribute list used in this
segmentation step (transaction CRMD_MKTDS).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SEG_BWA103 - Selections not supported by RSDRCRM-interface in BW ?

  The SAP error message CRM_MKTTG_SEG_BWA103 indicates that there is an issue with the selections made in the context of the RSDRCRM interface in SAP BW (Business Warehouse). This error typically arises when the selections or filters applied in the CRM Marketing Analytics do not align with the capabilities of the RSDRCRM interface.
  Cause:
  
  Unsupported Selections: The selections or filters applied in the query may not be supported by the RSDRCRM interface. This can happen if the fields or characteristics used in the selection are not compatible with the data model or the underlying data source.
  Data Model Issues: There may be inconsistencies or misconfigurations in the data model that prevent the selections from being processed correctly.
  Version Compatibility: The version of the CRM or BW system may not support certain features or selections that are being attempted.
  
  Solution:
  
  Review Selections: Check the selections or filters applied in the query. Ensure that they are valid and supported by the RSDRCRM interface. Remove or modify any unsupported selections.
  Check Data Model: Verify the data model in BW to ensure that it is correctly configured and that all necessary characteristics and key figures are available for selection.
  Update System: If you are using an older version of SAP CRM or BW, consider updating to a more recent version that may have better support for the selections you are trying to use.
  Consult Documentation: Refer to the SAP documentation for the RSDRCRM interface to understand the limitations and supported features. This can provide insights into what selections are valid.
  Debugging: If the issue persists, consider debugging the query or using transaction codes like RSA1 (Data Warehousing Workbench) to analyze the data flow and identify where the issue might be occurring.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSA1 (for data modeling) and RSD1 (for InfoObjects) to help troubleshoot the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.