How To Fix CRM_MKTTG_SAMPLES000 - No segment types found in system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SAMPLES -

• Message number: 000

• Message text: No segment types found in system

What causes this issue?

No <DS:GLOS.segment_type>segment types</> were found. You maintain
segment types in <DS:SIMG.CRM_MKT_SEG_TYPE>Customizing</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SAMPLES000 - No segment types found in system ?

  The SAP error message CRM_MKTTG_SAMPLES000 No segment types found in system typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find any segment types that are required for marketing or campaign management activities. This can happen for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  
  Missing Segment Types: The most common cause is that no segment types have been defined in the system. Segment types are essential for categorizing and managing customer data for marketing purposes.
  
  
  Authorization Issues: Users may not have the necessary authorizations to view or access the segment types.
  
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the segment types from being recognized.
  
  
  Data Transport Issues: If the system has recently undergone a transport of changes, the segment types may not have been transported correctly.
  
  
  Solutions:
  
  
  Define Segment Types:
  
  Go to the SAP Easy Access screen and navigate to the relevant transaction for defining segment types (usually found under the CRM Marketing area).
  Create new segment types if none exist. Ensure that they are properly configured and activated.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access segment types. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system to ensure that segment types are correctly set up. This may involve reviewing the customizing settings in the SPRO transaction.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly. You may need to re-transport the segment types if they were missed.
  
  
  
  System Refresh:
  
  In some cases, refreshing the system or restarting the relevant services may help in recognizing the segment types.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and campaign management.
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that address specific issues and provide guidance on resolution.
  Documentation: Review the official SAP documentation for CRM Marketing to understand how segment types are used and configured.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.