How To Fix CRM_MKTTG_SAF002 - Update of filter failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SAF - CRM Marketing: Messages Selection Attribute Filter

• Message number: 002

• Message text: Update of filter failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SAF002 - Update of filter failed ?

  The SAP error message CRM_MKTTG_SAF002: Update of filter failed typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with updating a marketing filter or selection criteria. This error can arise due to various reasons, including data inconsistencies, authorization issues, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: The data being used to update the filter may not meet the required criteria or may be inconsistent with existing data.
  Authorization Issues: The user may not have the necessary permissions to update the filter.
  Technical Issues: There could be a problem with the underlying database or the SAP system itself, such as a lock on the table being updated.
  Incorrect Filter Configuration: The filter may be incorrectly configured or may reference non-existent fields or values.
  System Performance: If the system is under heavy load, it may lead to timeouts or failures in processing updates.
  
  Solutions:
  
  Check Data Consistency: Verify that the data being used for the filter update is correct and consistent. Ensure that all referenced fields and values exist and are valid.
  Review Authorizations: Ensure that the user attempting to perform the update has the necessary authorizations. You may need to consult with your SAP security team to check user roles and permissions.
  Check System Logs: Look into the SAP system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Reconfigure the Filter: If the filter configuration is incorrect, review and correct it. Ensure that all fields and criteria are properly defined.
  Database Locks: Check for any locks on the database tables that might be preventing the update. You can use transaction SM12 to view and manage locks.
  System Performance: If the system is experiencing performance issues, consider running background jobs during off-peak hours or optimizing the database.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and filters.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the SAP Help Portal for documentation related to CRM marketing and filter management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTTG_SAF002 error effectively.