How To Fix CRM_MKTTG_RFM012 - No suitable RFM communication log found for &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_RFM - RFM Error Messages

• Message number: 012

• Message text: No suitable RFM communication log found for &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_RFM012 - No suitable RFM communication log found for & ?

  The SAP error message CRM_MKTTG_RFM012 indicates that there is no suitable RFM (Response and Follow-up Management) communication log found for the specified object. This error typically occurs in the context of marketing and campaign management within SAP CRM.
  Cause:
  
  Missing Communication Log: The most common cause is that the communication log for the specific RFM object (like a campaign or marketing activity) has not been created or is missing.
  Incorrect Object Reference: The object reference provided may be incorrect or does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data or configuration settings that prevent the system from finding the appropriate log.
  Authorization Issues: The user may not have the necessary authorizations to access the communication log.
  
  Solution:
  
  Check Communication Log: Verify if the communication log exists for the specified RFM object. You can do this by navigating to the relevant transaction or using the appropriate report to check for logs.
  Create Communication Log: If the log does not exist, you may need to create it manually or ensure that the process that generates the log is functioning correctly.
  Verify Object Reference: Double-check the object reference you are using to ensure it is correct and corresponds to an existing RFM object.
  Review Configuration: Check the configuration settings related to RFM and communication logs to ensure everything is set up correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the communication logs. You may need to consult with your SAP security team to verify this.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or any specific transaction related to marketing and campaign management.
  SAP Help Portal: Utilize the SAP Help Portal for documentation on RFM and communication logs.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further investigation.