How To Fix CRM_MKTTG_PF072 - Do not use address data and BP master data in a profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PF - CRM Marketing: Messages on Profiles

• Message number: 072

• Message text: Do not use address data and BP master data in a profile

What causes this issue?

You have tried to refine the profile "&V1&" with business partner data.
As this profile already accesses address data (External List Management)
, this is not possible. Mixing address data and business partner data do

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a new profile or add the selection criteria to a profile that
only contains business partner data.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PF072 - Do not use address data and BP master data in a profile ?

  The SAP error message CRM_MKTTG_PF072 indicates that there is an issue with the use of address data and Business Partner (BP) master data in a marketing profile. This error typically arises when the system detects that both address data and BP master data are being used simultaneously in a marketing profile, which is not allowed.
  Cause:
  The primary cause of this error is the configuration of the marketing profile in the SAP CRM system. Specifically, it occurs when:
  
  The marketing profile is set up to use both address data and BP master data, which is contradictory.
  The system is trying to process a marketing activity that requires a clear distinction between the two types of data.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Marketing Profile Configuration:
  
  Go to the configuration settings for the marketing profile in question.
  Check the settings to ensure that you are not mixing address data and BP master data. You should choose one type of data to use in the profile.
  
  
  
  Adjust Profile Settings:
  
  If you need to use BP master data, ensure that the profile is configured to only reference BP data.
  Conversely, if you need to use address data, ensure that the profile is set to only reference address data.
  
  
  
  Test the Changes:
  
  After making the necessary adjustments, test the marketing profile to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for more detailed guidance on configuring marketing profiles and understanding the implications of using address data versus BP master data.
  
  
  
  Seek Support:
  
  If the issue persists after making adjustments, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Business Partner (BP): In SAP, a Business Partner is a master data entity that can represent customers, vendors, or other entities. It contains all relevant information about the partner.
  Address Data: This refers to the physical address information associated with a Business Partner or other entities in the system.
  Marketing Profiles: These are configurations in SAP CRM that define how marketing activities are executed, including the selection of target groups and the data used for these activities.
  
  By ensuring that your marketing profile is correctly configured to use either address data or BP master data, you should be able to resolve the CRM_MKTTG_PF072 error.