How To Fix CRM_MKTTG_PF028 - No target groups transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PF - CRM Marketing: Messages on Profiles

• Message number: 028

• Message text: No target groups transferred

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PF028 - No target groups transferred ?

  The SAP error message CRM_MKTTG_PF028 indicates that no target groups were transferred during a marketing campaign or activity. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to execute a marketing campaign that requires specific target groups to be defined and transferred.
  Causes:
  
  Missing Target Groups: The most common cause is that the target groups have not been defined or selected in the marketing campaign.
  Incorrect Selection Criteria: The criteria used to select target groups may not match any existing groups, leading to an empty selection.
  Authorization Issues: The user may not have the necessary authorizations to access or view the target groups.
  Technical Issues: There may be technical issues or bugs in the system that prevent the target groups from being transferred correctly.
  
  Solutions:
  
  
  Check Target Group Definition:
  
  Ensure that target groups are properly defined in the system. Go to the relevant transaction (e.g., CRMD_ORDER or CRMD_ORDERADM_H) and verify that the target groups exist and are active.
  
  
  
  Review Selection Criteria:
  
  Review the selection criteria used for the target group. Make sure that the criteria are set correctly and that they match existing records.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the target groups. This can be checked in the user roles and authorizations.
  
  
  
  Recreate Target Groups:
  
  If the target groups are missing or incorrectly defined, consider recreating them or modifying the existing ones to ensure they meet the requirements of the campaign.
  
  
  
  System Logs and Traces:
  
  Check system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that might address this specific error. Sometimes, there are known issues with specific versions of SAP that have been documented by SAP.
  
  
  
  Technical Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing marketing campaigns and target groups.
  Documentation: Review SAP documentation related to marketing and target group management for best practices and guidelines.
  Training: Consider training sessions for users involved in marketing activities to ensure they understand how to properly define and manage target groups.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.