How To Fix CRM_MKTTG_PF024 - No target groups could be selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PF - CRM Marketing: Messages on Profiles

• Message number: 024

• Message text: No target groups could be selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PF024 - No target groups could be selected ?

  The SAP error message CRM_MKTTG_PF024 indicates that no target groups could be selected in the context of a marketing campaign or activity within the SAP Customer Relationship Management (CRM) module. This error typically arises when trying to execute a marketing campaign or when attempting to create or manage target groups.
  Causes:
  
  No Target Groups Defined: There may be no target groups created in the system that meet the selection criteria specified in the campaign or activity.
  Selection Criteria Issues: The selection criteria defined for the target group may be too restrictive, resulting in no matching records.
  Authorization Issues: The user may not have the necessary authorizations to view or select the target groups.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data that prevent the selection of target groups.
  Inactive Target Groups: The target groups may be inactive or not available for selection in the current context.
  
  Solutions:
  
  
  Check Target Group Configuration:
  
  Navigate to the target group management area and verify that target groups are defined and active.
  Ensure that the target groups meet the criteria for the campaign or activity you are trying to execute.
  
  
  
  Review Selection Criteria:
  
  Review the selection criteria used in the campaign or activity. Adjust the criteria to be less restrictive if necessary.
  Ensure that the criteria align with the attributes of the target groups available in the system.
  
  
  
  Verify Authorizations:
  
  Check the user’s authorization roles to ensure they have the necessary permissions to access and select target groups.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all necessary master data (e.g., customer data) is complete and accurate.
  Look for any missing or incorrect entries that could affect target group selection.
  
  
  
  Activate Target Groups:
  
  If the target groups are inactive, consider activating them or creating new target groups that meet the campaign requirements.
  
  
  
  Consult SAP Documentation:
  
  Refer to SAP Help documentation or notes related to CRM marketing to understand any specific configurations or prerequisites that may be required.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER for managing marketing campaigns or CRMD_ORDERADM_H for accessing order management.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.