How To Fix CRM_MKTTG_PERS004 - You cannot change this parameter; inconsistent with Customizing settings

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PERS - Messages on Personalization in the Segment Builder

• Message number: 004

• Message text: You cannot change this parameter; inconsistent with Customizing settings

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

How to fix this error?

System Response

since the semantics of the two operations are contradictory.
In this case, you cannot create a new step with each drop operation,
Add Filter of the Higher-Level Step During Split
Combine "Keep" in one Step
time:
<LS>Always Create New Steps</> checkbox in the WebClient UI at the same
activity <LS>General Settings for Segmentation</>, you cannot select the
If you have selected one of the following parameters in the Customizing

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PERS004 - You cannot change this parameter; inconsistent with Customizing settings ?

  The SAP error message CRM_MKTTG_PERS004 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to change a parameter that is inconsistent with the Customizing settings. This error is often related to marketing or campaign management functionalities within SAP CRM.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Inconsistent Customizing Settings: The parameter you are trying to change is not allowed due to the current configuration in the system. This could be due to settings in the Customizing (SPRO) that restrict changes to certain fields or parameters.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the specific parameter.
  Data Integrity Rules: The system may have data integrity rules that prevent changes to certain fields if they are linked to other data or processes.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Go to the Customizing settings (transaction SPRO) and review the relevant settings for the area you are working in (e.g., Marketing, Campaign Management).
  Ensure that the parameters you are trying to change are allowed to be modified based on the current configuration.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to change the parameter. You may need to consult with your SAP security team to ensure that the user has the appropriate roles and permissions.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to the specific functionality you are working with. There may be specific guidelines or restrictions documented.
  
  
  
  Check for Dependencies:
  
  Investigate if the parameter you are trying to change is dependent on other settings or data. Ensure that any related data is consistent and does not violate any integrity rules.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others related to marketing and campaign management.
  SAP Notes: Search for SAP Notes related to the error message or the specific functionality you are working with. SAP Notes often contain fixes or workarounds for known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.