How To Fix CRM_MKTTG_MSG_EXCH006 - Customer not found for business partner &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MSG_EXCH -

• Message number: 006

• Message text: Customer not found for business partner &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MSG_EXCH006 - Customer not found for business partner & ?

  The SAP error message CRM_MKTTG_MSG_EXCH006 indicates that the system could not find a customer associated with the specified business partner. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to perform operations related to marketing or customer data.
  Causes:
  
  Missing Customer Data: The business partner exists in the system, but there is no corresponding customer record linked to it.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that identifies it as a customer.
  Data Synchronization Issues: There may be issues with data synchronization between different SAP systems (e.g., between SAP CRM and SAP ERP).
  Inactive or Deleted Customer: The customer record may have been marked as inactive or deleted.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  Solutions:
  
  
  Check Business Partner Configuration:
  
  Go to the transaction code BP (Business Partner) and verify that the business partner exists and is correctly configured.
  Ensure that the business partner has the appropriate roles assigned (e.g., Customer role).
  
  
  
  Create or Update Customer Record:
  
  If the customer record is missing, create a new customer record linked to the business partner.
  If the customer record exists but is inactive, reactivate it.
  
  
  
  Data Synchronization:
  
  If you suspect data synchronization issues, check the integration settings between SAP CRM and SAP ERP.
  Use transaction codes like SMQ1 and SMQ2 to monitor and troubleshoot queue issues.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access customer data. This can be checked in the user roles and profiles.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  SLG1: Application Log
  SMQ1/SMQ2: Monitor Queues
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review SAP documentation on business partner management and customer data management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTTG_MSG_EXCH006 error message.