How To Fix CRM_MKTTG_MSG_EXCH002 - No key value found for &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MSG_EXCH -

• Message number: 002

• Message text: No key value found for &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MSG_EXCH002 - No key value found for &1 &2 ?

  The SAP error message CRM_MKTTG_MSG_EXCH002 with the description "No key value found for &1 &2" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a specific key value in the database for the specified parameters. This can happen in various scenarios, such as during data exchange processes, marketing campaigns, or when accessing certain CRM functionalities.
  Causes:
  
  Missing Data: The key values (like IDs or codes) that the system is trying to access may not exist in the database. This could be due to data not being uploaded or incorrectly deleted.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the correct mapping or retrieval of key values.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary authorizations to access the data associated with the key values.
  
  Solutions:
  
  Check Data Existence: Verify that the key values (e.g., customer IDs, campaign IDs) actually exist in the relevant tables. You can do this by querying the database or using transaction codes like SE16 or SE11.
  Review Configuration: Check the configuration settings related to the CRM module you are working with. Ensure that all necessary settings are correctly defined.
  Data Upload: If the key values are missing due to data not being uploaded, ensure that the data import processes are correctly executed.
  Synchronization: If the issue is related to data synchronization with other systems, check the integration settings and ensure that data is being transferred correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data. You can check this in transaction SU53 or by consulting with your security team.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and SLG1 (Application Log) for troubleshooting.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review the SAP Help Portal for documentation related to CRM and the specific functionality you are working with to understand the expected behavior and configurations.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.