How To Fix CRM_MKTTG_MGR304 - Business partner &1 is not a channel partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 304

• Message text: Business partner &1 is not a channel partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR304 - Business partner &1 is not a channel partner ?

  The SAP error message CRM_MKTTG_MGR304 indicates that the specified business partner (BP) is not recognized as a channel partner in the context of the marketing or sales processes. This error typically arises when trying to perform actions that require the business partner to have a specific role or status that qualifies them as a channel partner.
  Cause:
  
  Missing Role Assignment: The business partner may not have been assigned the necessary role that qualifies them as a channel partner.
  Incorrect Business Partner Data: The business partner data may be incomplete or incorrect, leading to the system not recognizing them as a channel partner.
  Configuration Issues: There may be configuration settings in the SAP system that define what constitutes a channel partner, and the current business partner does not meet those criteria.
  Inactive Status: The business partner may be inactive or not properly set up in the system.
  
  Solution:
  
  
  Check Business Partner Roles:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner in question.
  Check the roles assigned to the business partner. Ensure that the role for channel partners (e.g., "Channel Partner" or similar) is assigned.
  
  
  
  Assign the Required Role:
  
  If the necessary role is missing, you can assign it by editing the business partner and adding the appropriate role.
  
  
  
  Verify Business Partner Data:
  
  Ensure that all required fields and data for the business partner are filled out correctly.
  Check for any missing or incorrect information that might prevent the business partner from being recognized as a channel partner.
  
  
  
  Review Configuration Settings:
  
  Consult with your SAP administrator or functional consultant to review the configuration settings related to channel partners.
  Ensure that the criteria for being a channel partner are correctly defined in the system.
  
  
  
  Check Status:
  
  Ensure that the business partner is active and not marked as inactive or blocked.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, and CRMD_ORDER for managing sales orders and related activities.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to business partner roles and channel partner configurations for more detailed guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM and business partner management.