How To Fix CRM_MKTTG_MGR217 - Exclusion criteria are not supported by this report

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 217

• Message text: Exclusion criteria are not supported by this report

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

How to fix this error?

System Response

support this.
"Select all contacts that do not live in France"). The report does not
You attempted to define exclusion criteria for this report (for example,

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR217 - Exclusion criteria are not supported by this report ?

  The SAP error message CRM_MKTTG_MGR217 indicates that the exclusion criteria you are trying to use in a marketing report are not supported. This typically occurs in the context of SAP Customer Relationship Management (CRM) when generating reports related to marketing campaigns or target groups.
  Cause:
  
  Unsupported Exclusion Criteria: The report you are trying to run does not support the specific exclusion criteria you have defined. This can happen if the criteria are too complex or if they involve fields that are not compatible with the report's logic.
  Configuration Issues: There may be configuration settings in the marketing module that do not allow for certain exclusion criteria to be applied.
  Data Model Limitations: The underlying data model for the report may not be designed to handle the exclusion criteria you are attempting to use.
  
  Solution:
  
  Review Exclusion Criteria: Check the exclusion criteria you have set up in the report. Simplify them or remove any unsupported criteria. Refer to the documentation for the specific report to understand which criteria are allowed.
  Use Supported Criteria: Modify your report to use only the exclusion criteria that are supported. You may need to consult the SAP documentation or your system administrator for guidance on which criteria are valid.
  Check Configuration: If you have access, review the configuration settings in the marketing module to ensure that they are set up correctly and that there are no restrictions on the exclusion criteria.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address this issue. Sometimes, SAP releases patches or notes that provide solutions for specific error messages.
  Testing: After making changes, test the report again to see if the error persists. If it does, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for documentation on CRM marketing reports and supported criteria.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists and you cannot find a resolution, consider opening a support ticket with SAP for more specialized assistance.
  
  By following these steps, you should be able to resolve the error and successfully generate your marketing report.