How To Fix CRM_MKTTG_MGR021 - Changing the usage can cause problems for this segmentation basis

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 021

• Message text: Changing the usage can cause problems for this segmentation basis

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

any potential authorization problems.
Use 'Where-Used List' to see a list of all usages. Check this list for

How to fix this error?

System Response

results.
the segment. Any further selections made by this user will not yield any
have authorization for the new usage, but does have authorization for
problems can occur. This is the case, for example, when a user does not
sets, segmentation basis). If the usage is changed, authorization
The segmentation basis is already being used for other segments (profile

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR021 - Changing the usage can cause problems for this segmentation basis ?

  The SAP error message CRM_MKTTG_MGR021 indicates that there is a potential issue when changing the usage of a segmentation basis in SAP CRM (Customer Relationship Management). This error typically arises when the system detects that altering the usage could lead to inconsistencies or problems in the segmentation process.
  Cause:
  
  Segmentation Basis Usage: The segmentation basis is a key component in SAP CRM that defines how data is segmented for marketing purposes. Changing its usage can affect existing marketing campaigns, target groups, or segmentation strategies.
  Dependencies: There may be existing dependencies or relationships with other objects (like campaigns, target groups, etc.) that rely on the current usage of the segmentation basis.
  Data Integrity: The system is designed to protect data integrity and ensure that changes do not lead to unexpected behavior or data loss.
  
  Solution:
  
  Review Dependencies: Before changing the usage of the segmentation basis, review all dependencies and ensure that no active campaigns or target groups are relying on the current configuration.
  Consult Documentation: Check the SAP documentation or help resources for specific guidelines on changing segmentation basis usage.
  Backup Configuration: If possible, back up the current configuration or document the existing settings before making changes.
  Test Changes: If you decide to proceed with the change, consider testing it in a development or quality assurance environment first to observe any potential issues.
  Seek Expert Advice: If you are unsure about the implications of changing the usage, consult with an SAP expert or your organization's SAP support team for guidance.
  
  Related Information:
  
  Segmentation in SAP CRM: Understand the role of segmentation in marketing and how it impacts customer targeting and campaign management.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on best practices for managing segmentation bases.
  Training and Documentation: Consider training sessions or workshops on SAP CRM segmentation to better understand the implications of changes in this area.
  
  By carefully considering the implications of changing the usage of a segmentation basis and following best practices, you can mitigate the risks associated with this error message.