How To Fix CRM_MKTTG_MGR020 - Segmentation basis contains relationships and cannot be extracted to BI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 020

• Message text: Segmentation basis contains relationships and cannot be extracted to BI

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR020 - Segmentation basis contains relationships and cannot be extracted to BI ?

  The SAP error message CRM_MKTTG_MGR020 indicates that there is an issue with the segmentation basis in the SAP Customer Relationship Management (CRM) system. Specifically, it means that the segmentation basis contains relationships that cannot be extracted to Business Intelligence (BI). This typically occurs when the segmentation basis is defined in a way that includes relationships (like partner functions or other linked entities) that are not supported for extraction.
  Cause:
  
  Inclusion of Relationships: The segmentation basis may include relationships that are not compatible with the BI extraction process. This can happen if the segmentation is designed to include partner relationships or other linked entities that are not supported for extraction.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the BI extraction requirements.
  Data Model Limitations: The data model used for segmentation may have limitations that prevent certain types of relationships from being extracted.
  
  Solution:
  
  Review Segmentation Basis: Check the segmentation basis definition to identify any relationships that are included. You may need to modify the segmentation basis to exclude these relationships.
  Adjust Configuration: Ensure that the configuration settings for the segmentation and BI extraction are correctly set up. This may involve consulting with your SAP Basis or CRM configuration team.
  Use Compatible Segmentation: Create a new segmentation basis that does not include relationships or use a different approach that is compatible with BI extraction.
  Consult Documentation: Refer to SAP documentation or notes related to segmentation and BI extraction for any specific guidelines or limitations.
  Testing: After making changes, test the extraction process to ensure that the error is resolved and that the data is being extracted correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  BI Extraction Process: Familiarize yourself with the BI extraction process and the requirements for segmentation in SAP CRM to avoid similar issues in the future.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.