How To Fix CRM_MKTTG_MGR001 - Basis preselection does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 001

• Message text: Basis preselection does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR001 - Basis preselection does not exist ?

  The SAP error message CRM_MKTTG_MGR001 with the description "Basis preselection does not exist" typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to execute a marketing campaign or related activities. This error indicates that the system is unable to find a valid basis preselection for the marketing activity you are trying to execute.
  Cause:
  
  Missing Preselection: The most common cause is that the required basis preselection for the marketing campaign has not been created or is not available in the system.
  Incorrect Configuration: There may be issues with the configuration settings related to marketing or the specific campaign.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data that the campaign relies on.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the preselection data.
  
  Solution:
  
  
  Create Basis Preselection:
  
  Navigate to the relevant transaction in SAP to create a basis preselection. This is typically done in the Marketing area of CRM.
  Ensure that the preselection criteria are correctly defined and that the selection is valid for the campaign.
  
  
  
  Check Configuration:
  
  Review the configuration settings for marketing campaigns in the SAP system. Ensure that all necessary settings are in place and that the system is properly configured to handle the marketing activities.
  
  
  
  Validate Master Data:
  
  Check the master data (e.g., business partners, products) to ensure that all required data is present and correctly maintained. Missing or incorrect data can lead to this error.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and execute the marketing campaign. If not, consult with your SAP security team to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on creating and managing basis preselection in CRM.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing and campaign management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully execute your marketing activities in SAP CRM.