How To Fix CRM_MKTTG_FAV002 - External target groups cannot be added as favorites

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_FAV - CRM Marketing: Messages on Favorites in Segment Builder

• Message number: 002

• Message text: External target groups cannot be added as favorites

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

How to fix this error?

groups cannot be used in the graphical modeler.
The target group was not added as a favorite because external target

System Response

09) as a favorite.
You tried to add an external target group (<LS>Target Group Origin</> =

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_FAV002 - External target groups cannot be added as favorites ?

  The SAP error message CRM_MKTTG_FAV002 indicates that external target groups cannot be added as favorites in the SAP Customer Relationship Management (CRM) system. This error typically arises when users attempt to add a target group that is not defined within the internal system as a favorite.
  Cause:
  The primary cause of this error is that the target group you are trying to add as a favorite is classified as an "external target group." In SAP CRM, external target groups are those that are not managed within the internal CRM system, which means they cannot be treated the same way as internal target groups. This restriction is in place to maintain data integrity and ensure that only relevant and manageable data is marked as favorites.
  Solution:
  To resolve this issue, consider the following approaches:
  
  
  Use Internal Target Groups: Ensure that you are working with internal target groups instead of external ones. If you need to add a target group as a favorite, it must be defined within the CRM system.
  
  
  Check Target Group Definition: Review the definition of the target group you are trying to add. If it is indeed an external target group, you may need to create a corresponding internal target group that mirrors the external one.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for more information on managing target groups and favorites. This can provide insights into the limitations and functionalities of the CRM system.
  
  
  Contact SAP Support: If you believe that the target group should be allowed as a favorite or if you need further assistance, consider reaching out to SAP support for guidance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to manage target groups and favorites.
  System Configuration: Review the configuration settings in your SAP CRM system to ensure that they align with your business processes and requirements.
  
  By following these steps, you should be able to address the error and manage your target groups effectively within SAP CRM.