How To Fix CRM_MKTTG_EXCHANGE104 - BDoc &1 for object &2 could not be processed in R/3 adapter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_EXCHANGE - messages raised in CRM during Target Group Exchange to R/3

• Message number: 104

• Message text: BDoc &1 for object &2 could not be processed in R/3 adapter

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_EXCHANGE104 - BDoc &1 for object &2 could not be processed in R/3 adapter ?

  The SAP error message CRM_MKTTG_EXCHANGE104 indicates that there is an issue with processing a Business Document (BDoc) in the R/3 adapter. This error typically arises in the context of SAP CRM (Customer Relationship Management) and its integration with SAP R/3 (or SAP ERP).
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Data Inconsistency: The data being sent in the BDoc may not be consistent or may not meet the required format or validation rules in the R/3 system.
  Configuration Issues: There may be configuration issues in the middleware (like SAP PI/PO) or in the CRM system that prevent the BDoc from being processed correctly.
  Missing or Incorrect Mapping: If there is a mapping issue between the CRM and R/3 systems, it can lead to this error.
  Authorization Issues: The user or system trying to process the BDoc may not have the necessary authorizations.
  Technical Errors: There could be technical issues such as network problems, system downtime, or other system errors.
  
  Solution:
  To resolve the CRM_MKTTG_EXCHANGE104 error, you can follow these steps:
  
  Check the BDoc Logs: Review the logs for the specific BDoc that is causing the error. This can provide insights into what went wrong during processing.
  Validate Data: Ensure that the data being sent in the BDoc is valid and meets the requirements of the R/3 system. Check for any missing mandatory fields or incorrect data formats.
  Review Configuration: Check the configuration settings in both the CRM and R/3 systems, as well as in any middleware (like SAP PI/PO) that may be involved in the data exchange.
  Check Mapping: Ensure that the mapping between the CRM and R/3 systems is correctly set up and that all necessary fields are being mapped appropriately.
  Authorization Check: Verify that the user or system has the necessary authorizations to process the BDoc in the R/3 system.
  System Health Check: Ensure that both the CRM and R/3 systems are up and running without any technical issues. Check for network connectivity and system performance.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SMW01 (for BDoc monitoring) and SLG1 (for application logs) to investigate further.
  SAP Support: If the issue persists after following the above steps, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Review the official SAP documentation for CRM and R/3 integration for any specific guidelines or best practices.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.