How To Fix CRM_MKTTG100 - Customizing settings for communication media not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 100

• Message text: Customizing settings for communication media not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG100 - Customizing settings for communication media not maintained ?

  The SAP error message CRM_MKTTG100 indicates that the customizing settings for communication media in the SAP CRM system have not been maintained. This error typically arises when trying to execute marketing functions that require specific communication media settings, such as email, phone, or other channels.
  Cause:
  The error occurs due to one or more of the following reasons:
  
  Missing Customizing Settings: The communication media settings have not been defined in the system.
  Incorrect Configuration: The existing settings may be incomplete or incorrectly configured.
  Transport Issues: If the settings were recently transported from another system, they may not have been properly imported or activated.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to SPRO (SAP Project Reference Object) > SAP Reference IMG.
  
  
  
  Maintain Communication Media:
  
  Follow the path: Customer Relationship Management > Marketing > Basic Settings > Define Communication Media.
  Here, you can define the communication media that your organization uses (e.g., email, phone, fax).
  
  
  
  Check Existing Settings:
  
  Ensure that the communication media you intend to use is properly configured.
  Verify that all required fields are filled out and that the settings are active.
  
  
  
  Transport Issues:
  
  If the settings were transported, check the transport logs for any errors.
  Ensure that the transport request was successfully imported and that all necessary objects are included.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer appears.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring communication media in CRM.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the customizing settings.
  
  By following these steps, you should be able to resolve the CRM_MKTTG100 error and maintain the necessary communication media settings in your SAP CRM system.