How To Fix CRM_MKTTG100 - Customizing settings for communication media not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 100

• Message text: Customizing settings for communication media not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG100 - Customizing settings for communication media not maintained ?

  The SAP error message CRM_MKTTG100 indicates that the customizing settings for communication media in the SAP CRM system have not been maintained. This error typically arises when trying to execute marketing functions that require specific communication media settings, such as email, phone, or other channels.
  
  Cause:
  The error occurs due to one or more of the following reasons:
  
  Missing Customizing Settings: The communication media settings have not been defined in the system.
  Incorrect Configuration: The existing settings may be incomplete or incorrectly configured.
  Transport Issues: If the settings were recently transported from another system, they may not have been properly imported or activated.
  
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to SPRO (SAP Project Reference Object) > SAP Reference IMG.
  
  
  
  Maintain Communication Media:
  
  Follow the path: Customer Relationship Management > Marketing > Basic Settings > Define Communication Media.
  Here, you can define the communication media that your organization uses (e.g., email,