How To Fix CRM_MKTSC_BSP004 - Hierarchy inconsistent: some marketing projects were added automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTSC_BSP - Message PC UI Marketing Scenarios

• Message number: 004

• Message text: Hierarchy inconsistent: some marketing projects were added automatically

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTSC_BSP004 - Hierarchy inconsistent: some marketing projects were added automatically ?

  The SAP error message CRM_MKTSC_BSP004 indicates that there is an inconsistency in the hierarchy of marketing projects within the SAP Customer Relationship Management (CRM) system. This error typically arises when certain marketing projects are added automatically to a hierarchy, but the system detects that the hierarchy structure is not consistent or valid.
  Cause:
  
  Hierarchy Structure Issues: The hierarchy of marketing projects may not be properly defined, leading to inconsistencies. This can happen if projects are added or modified without adhering to the defined hierarchy rules.
  Data Integrity Problems: There may be issues with the underlying data, such as missing or incorrect relationships between marketing projects.
  Configuration Errors: Incorrect configuration settings in the marketing project hierarchy can lead to this error.
  System Bugs: Occasionally, bugs in the SAP system or specific patches may cause unexpected behavior in the hierarchy management.
  
  Solution:
  
  Check Hierarchy Configuration: Review the configuration of the marketing project hierarchy in the SAP system. Ensure that all projects are correctly linked and that the hierarchy is properly defined.
  Validate Data Integrity: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the integrity of the marketing project data. Look for any inconsistencies or missing links.
  Manual Adjustment: If certain projects are incorrectly added, you may need to manually adjust the hierarchy by removing or reassigning projects to ensure consistency.
  Use Transaction Codes: Utilize relevant transaction codes to analyze and correct the hierarchy. For example, you can use CRM_MKTSC_HIER to manage and view the hierarchy.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues and fixes provided by SAP.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration.
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for documentation on marketing project management and hierarchy configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training: Consider training sessions or workshops on SAP CRM to better understand hierarchy management and project configuration.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the error message CRM_MKTSC_BSP004.