How To Fix CRM_MKTSC155 - Accrual calculation has been started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTSC - Scenario Planning: Messages

• Message number: 155

• Message text: Accrual calculation has been started

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTSC155 - Accrual calculation has been started ?

  The SAP error message CRM_MKTSC155, which states "Accrual calculation has been started," typically occurs in the context of marketing and sales processes within the SAP Customer Relationship Management (CRM) module. This message indicates that an accrual calculation process has been initiated, but it may not have completed successfully or may be encountering issues.
  Cause:
  
  Incomplete Configuration: The accrual calculation process may not be properly configured in the system.
  Data Issues: There may be missing or incorrect data in the relevant marketing or sales documents that are required for the accrual calculation.
  System Performance: If the system is under heavy load or if there are performance issues, the accrual calculation may not complete in a timely manner.
  Locks or Transactions: There may be locks on the relevant tables or transactions that prevent the accrual calculation from completing.
  
  Solution:
  
  Check Configuration: Review the configuration settings for accrual calculations in the SAP CRM system. Ensure that all necessary parameters are set correctly.
  Data Validation: Verify that all required data for the accrual calculation is present and correct. This includes checking marketing campaigns, sales orders, and any related documents.
  Monitor System Performance: Check the system performance and ensure that it is not overloaded. You may need to optimize the system or schedule the accrual calculation during off-peak hours.
  Transaction Monitoring: Use transaction codes like SM12 (to check for locks) and SM37 (to monitor background jobs) to identify any issues with locked records or failed jobs.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Re-run the Calculation: If the initial calculation was interrupted, try re-running the accrual calculation process after addressing any identified issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on accrual calculations in SAP CRM to understand the process better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.