How To Fix CRM_MKTSC020 - Data has not been saved; see log

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTSC - Scenario Planning: Messages

• Message number: 020

• Message text: Data has not been saved; see log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTSC020 - Data has not been saved; see log ?

  The SAP error message CRM_MKTSC020 indicates that data has not been saved due to an issue that needs to be investigated in the log. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is a problem with the data being processed, which prevents it from being saved successfully.
  Possible Causes:
  
  
  Data Validation Errors: The data being entered may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or values that do not conform to predefined criteria.
  
  
  Authorization Issues: The user may not have the necessary permissions to save the data in the CRM system.
  
  
  Technical Errors: There could be underlying technical issues, such as database connectivity problems, system configuration errors, or issues with the application logic.
  
  
  Business Logic Constraints: Certain business rules or logic may prevent the saving of data, such as conflicts with existing records or business process requirements.
  
  
  Custom Code Issues: If there are custom enhancements or modifications in the CRM system, they may be causing unexpected behavior leading to this error.
  
  
  Solutions:
  
  
  Check the Log: The first step is to check the detailed log for more information about the error. This can usually be done by navigating to the transaction where the error occurred and looking for a log or error message detail option.
  
  
  Validate Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats and values.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to perform the action. This may involve checking roles and permissions in the SAP system.
  
  
  Consult with Technical Support: If the issue persists, it may be necessary to involve technical support or a developer to investigate any underlying technical issues or custom code that may be causing the error.
  
  
  Test in a Development Environment: If possible, replicate the issue in a development or test environment to isolate the problem without affecting production data.
  
  
  Check for System Updates: Ensure that the SAP system is up to date with the latest patches and updates, as some issues may be resolved in newer versions.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) to view logs related to the error.
  SAP Notes: Search for SAP Notes related to the error message for any known issues or fixes provided by SAP.
  Documentation: Review SAP documentation for CRM to understand the data model and validation rules that may apply to the data being processed.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.