How To Fix CRM_MKTPROF073 - Field &1 is inconsistent: &2 (CDB) and &3 (CRM)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPROF - CRM Marketing: Online Profile Maintenance

• Message number: 073

• Message text: Field &1 is inconsistent: &2 (CDB) and &3 (CRM)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPROF073 - Field &1 is inconsistent: &2 (CDB) and &3 (CRM) ?

  The SAP error message CRM_MKTPROF073 indicates that there is an inconsistency between the values in the fields of the marketing profile in the Central Data Base (CDB) and the Customer Relationship Management (CRM) system. This inconsistency can occur due to various reasons, such as data synchronization issues, incorrect data entries, or configuration problems.
  Cause:
  
  Data Synchronization Issues: If the data in the CDB and CRM are not synchronized properly, it can lead to inconsistencies.
  Incorrect Data Entries: Manual data entry errors or incorrect data uploads can cause discrepancies between the two systems.
  Configuration Problems: Misconfigurations in the marketing profile settings or in the integration between CDB and CRM can lead to this error.
  Missing or Incomplete Data: If certain required fields are not filled out or are incomplete in either system, it can trigger this error.
  
  Solution:
  
  Check Data Consistency: Verify the values in the fields mentioned in the error message. Ensure that the data in the CDB matches the data in the CRM.
  Data Synchronization: If there are discrepancies, perform a data synchronization process to align the data between the two systems.
  Correct Data Entries: Review and correct any incorrect data entries in both the CDB and CRM.
  Configuration Review: Check the configuration settings for the marketing profile in both systems to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for specific guidance and troubleshooting steps.
  Contact SAP Support: If the issue persists after performing the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing profiles to investigate the issue further.
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide patches and updates.
  Data Model: Understanding the data model of both CDB and CRM can help in identifying where the inconsistency lies.
  Testing: After making corrections, perform tests to ensure that the error does not reoccur and that the data is consistent across both systems.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_MKTPROF073 error message.