How To Fix CRM_MKTPROF071 - Inconsistent &2 for value (no. &1): &3 (CRM) and &4 (CDB)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPROF - CRM Marketing: Online Profile Maintenance

• Message number: 071

• Message text: Inconsistent &2 for value (no. &1): &3 (CRM) and &4 (CDB)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPROF071 - Inconsistent &2 for value (no. &1): &3 (CRM) and &4 (CDB) ?

  The SAP error message CRM_MKTPROF071 indicates an inconsistency in the marketing profile configuration. This error typically arises when there is a mismatch or inconsistency between the values defined in the marketing profile and those in the Customer Data Base (CDB).
  Cause:
  
  
  Inconsistent Data: The error suggests that there is an inconsistency between the marketing profile data and the corresponding data in the CDB. This could be due to:
  
  Missing or incorrect entries in the marketing profile.
  Data that has been changed or deleted in the CDB but not updated in the marketing profile.
  Incorrect configuration settings or parameters.
  
  
  
  Data Integrity Issues: If the data integrity is compromised, such as through manual changes or data migration processes, this error can occur.
  
  
  Configuration Errors: Incorrect settings in the marketing profile or CDB configuration can lead to this inconsistency.
  
  
  Solution:
  
  
  Check Marketing Profile Configuration:
  
  Review the marketing profile settings in the SAP CRM system. Ensure that all required fields are filled out correctly and that the values match those in the CDB.
  
  
  
  Validate CDB Entries:
  
  Check the entries in the Customer Data Base (CDB) for the specific customer or entity referenced in the error message. Ensure that the data is complete and consistent.
  
  
  
  Data Synchronization:
  
  If there have been recent changes to either the marketing profile or the CDB, ensure that they are synchronized. This may involve updating the marketing profile to reflect the latest data from the CDB.
  
  
  
  Use Transaction Codes:
  
  Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to investigate the details of the marketing profile and the associated CDB entries.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations and data, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Error Message Structure: The placeholders in the error message (e.g., &1, &2, &3, &4) typically represent specific values related to the marketing profile and CDB entries. Understanding what these placeholders represent can help in diagnosing the issue.
  Documentation: Refer to SAP documentation for CRM and CDB for detailed information on how marketing profiles are structured and managed.
  Testing: After making changes, conduct tests to ensure that the error does not reoccur and that the marketing profile functions as intended.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_MKTPROF071 error.