How To Fix CRM_MKTPR255 - Rule comparison: Old rule does not exist in this form on the database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 255

• Message text: Rule comparison: Old rule does not exist in this form on the database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR255 - Rule comparison: Old rule does not exist in this form on the database ?

  The SAP error message CRM_MKTPR255 indicates that there is an issue with a marketing rule in the SAP Customer Relationship Management (CRM) system. Specifically, the error message states that the "Old rule does not exist in this form on the database." This typically occurs when there is an attempt to modify or delete a marketing rule that cannot be found in the database in the expected format.
  Causes:
  
  Rule Deletion or Modification: The rule you are trying to access may have been deleted or modified by another user or process, leading to a mismatch.
  Database Inconsistency: There may be inconsistencies in the database, such as missing entries or corruption.
  Transport Issues: If the marketing rules were transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  Authorization Issues: Lack of proper authorizations may prevent the system from accessing the rule correctly.
  
  Solutions:
  
  Check Rule Existence: Verify if the marketing rule you are trying to access still exists in the database. You can do this by navigating to the relevant transaction or using the appropriate report to list existing marketing rules.
  Recreate the Rule: If the rule has been deleted, you may need to recreate it. Ensure that you have all the necessary details to do so.
  Database Consistency Check: Run consistency checks on the database to identify and resolve any inconsistencies. This may involve using transaction codes like SE14 (Database Utility) or SE11 (Data Dictionary).
  Review Transport Logs: If the issue arose after a transport, review the transport logs for any errors or warnings that may indicate what went wrong.
  Check Authorizations: Ensure that you have the necessary authorizations to access and modify marketing rules. Consult with your SAP security team if needed.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  SAP Documentation: Review the official SAP documentation for CRM marketing rules to understand their structure and management.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.