How To Fix CRM_MKTPR049 - Product &1 exists in an active, global up-selling/down-selling rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 049

• Message text: Product &1 exists in an active, global up-selling/down-selling rule

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_MKTPR049 - Product &1 exists in an active, global up-selling/down-selling rule ?

  The SAP error message CRM_MKTPR049 indicates that a product is involved in an active global up-selling or down-selling rule, which prevents certain actions from being performed on that product. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to modify or delete a product that is part of a marketing or sales strategy.
  Cause:
  The error occurs because:
  
  The product you are trying to modify or delete is currently linked to an active up-selling or down-selling rule.
  These rules are designed to enhance sales by suggesting additional products (up-selling) or alternatives (down-selling) to customers during the sales process.
  The system prevents changes to ensure the integrity of the marketing strategy and to avoid inconsistencies in the sales process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Rule: 
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find the specific up-selling or down-selling rule that includes the product in question.
  You may also check the relevant customizing settings in the SAP system.
  
  
  
  Deactivate the Rule:
  
  If the product needs to be modified or deleted, consider deactivating the up-selling/down-selling rule temporarily.
  This can usually be done in the customizing settings under the relevant marketing or sales area.
  
  
  
  Modify the Rule:
  
  If you need to keep the rule active, consider modifying the rule to exclude the product you are trying to change.
  This may involve adjusting the conditions or criteria of the up-selling/down-selling rule.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to up-selling and down-selling rules for more detailed guidance on managing these rules.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and sales processes.
  Customizing Settings: Understand the customizing settings for up-selling and down-selling rules in your SAP system.
  Documentation: Refer to SAP Help Portal or SAP Notes for specific guidance on managing up-selling and down-selling rules.
  
  By following these steps, you should be able to address the CRM_MKTPR049 error and proceed with your intended actions on the product.